Frequently Asked Questions
Everything you need to know before hitting the slopes or the streets.
What is the standard shipping timeframe for boards and gear?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-7 business days depending on your location, while express options are available at checkout.
What is your return policy on technical outerwear?
We offer a 30-day return policy on all unworn technical outerwear with original tags attached. Please note that for safety reasons, used equipment cannot be returned.
Do you offer professional skate or snowboard assembly?
Yes! If you purchase a deck, trucks, and wheels, or a board and bindings, our expert shop team can assemble them for you free of charge before shipping.
How do I know which snowboard size is right for me?
Size depends on your height, weight, and riding style. We provide a comprehensive sizing chart on every product page, and our support team is available via chat for personalized recommendations.
Are your products covered by a manufacturer warranty?
All hardware and technical gear sold at Pacific Boarder are covered by their respective manufacturer's warranties against defects. We are happy to assist you in facilitating a warranty claim.
Do you offer international shipping?
Currently, we ship to Canada and the United States. International shipping rates and duties are calculated at checkout based on the destination country.