Returns & Exchanges
At Pacific Boarder, we want to ensure you are completely satisfied with your gear, which is why we offer a 30-day return policy on all unused items in their original packaging. Whether it is a board that didn't fit your style or apparel that needs a different size, our team is here to help you get back to the mountains or the waves.
Initiate Your Return
Log in to our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your unused items with all original tags and protective plastic intact to ensure a full refund.
Ship It Back
Affix the prepaid shipping label provided by our portal and drop the package off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the equipment, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing